The form is not obligatory – you can make a complaint in any form. Send the completed form by e-mail to info@falesiastore.com or by post to the address below. We reply within 14 days of receiving the complaint. Please do not send the goods back before we reply – if we need them, we will tell you how to send them at our expense.
Recipient details
ZERIVA sp. z o.o. (Falesia Lima store) – complaint
ul. Ogniowa 2/5
02-495 Warszawa, Poland
e-mail: info@falesiastore.com
phone: +48 575 859 907
Details of the person making the complaint
Full name: ……………………………………..
Address: ……………………………………..
E-mail or phone for contact: ……………………………………..
Order
Order number: ……………………………………..
Date of receipt of the goods: ……………………………………..
Goods under complaint (name, size, colour): ……………………………………..
Description of the lack of conformity
What the lack of conformity of the goods with the contract consists of: ……………………………………..
When it was noticed: ……………………………………..
Attachments (e.g. photos): ……………………………………..
Request (tick one)
- ☐ repair of the goods
- ☐ replacement of the goods with goods in conformity with the contract
- ☐ price reduction by ………… EUR (if repair or replacement is impossible, has been refused, has not been carried out within a reasonable time, the lack of conformity persists or is serious)
- ☐ withdrawal from the contract and refund of the price (in the same cases; not applicable to a minor lack of conformity)
Bank account number for the refund (optional – the refund is made using the means of payment used for the purchase unless you give an account): ……………………………………..
Date: ……………………………………..
Signature (paper version only): ……………………………………..
Information
We are liable for any lack of conformity of the goods with the contract that becomes apparent within 2 years of delivery. We will reply to the complaint within 14 days of receiving it; no reply within this period means the complaint is accepted. The costs of repair, replacement and shipping of the goods under complaint are borne by the Seller. We process the data from the form in order to handle the complaint – details in the Privacy Policy.