Status as of 13 October 2026.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. In the case of multiple goods ordered in one order and delivered separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us – ZERIVA sp. z o.o., ul. Ogniowa 2/5, 02-495 Warszawa, Poland, phone +48 575 859 907, e-mail: info@falesiastore.com – of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us at ZERIVA sp. z o.o., ul. Ogniowa 2/5, 02-495 Warszawa, Poland (marked “Falesia Lima – return”), without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Additional information from the store
Delivery is free of charge, so we refund the full amount paid. You can send the parcel with any carrier; the shipping cost of the return parcel is paid by you. We refund the money within 5 business days of receiving the parcel or the proof of its dispatch, if this deadline expires earlier than the statutory one. If you send your statement by e-mail, we will promptly confirm its receipt by e-mail.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To: ZERIVA sp. z o.o. (Falesia Lima store), ul. Ogniowa 2/5, 02-495 Warszawa, Poland, e-mail: info@falesiastore.com
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: …………………………………………………………….
Ordered on (*)/received on (*): ……………………………………..
Name of consumer(s): ……………………………………..
Address of consumer(s): ……………………………………..
Signature of consumer(s) (only if this form is notified on paper): ……………………………………..
Date: ……………………………………..
(*) Delete as appropriate.
The same model form, with additional fields to fill in, is on the “Return Form” page. More about the procedure: “Returns, Complaints and Exchanges” and the Terms and Conditions.