Write to us
We will help you choose a product, check availability, explain the status of an order or the return rules. Messages are answered by the Falesia Lima customer service team (ZERIVA sp. z o.o.) – on business days, within 2 business days at the latest. We answer the phone on business days; if we miss your call, we will call you back or reply by e-mail. If your question concerns an order, please give the order number – it speeds up the reply.
The fastest way to request a return or make a complaint is by e-mail to info@falesiastore.com – instructions are on the “Returns, Complaints and Exchanges” page.
Seller details
- ZERIVA sp. z o.o. (Falesia Lima store)
- ul. Ogniowa 2/5, 02-495 Warszawa, Poland
- NIP 5223381852 · REGON 545511135 · KRS 0001261086
- E-mail: info@falesiastore.com
- Phone: +48 575 859 907
Our warehouse, from which we ship orders, is located at this address. We do not sell there or offer personal collection.
Delivery by DHL courier is free of charge to Belgium, Croatia, Czechia, Hungary, Luxembourg, Slovakia and Slovenia; the order arrives within 5–9 business days of being placed. You have 14 days to withdraw from the contract. Details: Delivery – Cost and Time and Returns, Complaints and Exchanges.
The controller of the data provided in the form is ZERIVA sp. z o.o., ul. Ogniowa 2/5, 02-495 Warszawa, Poland. We will use the data only to reply to your message. Details: Privacy Policy.